Summary: casinopp never sells your personal data. Your information is used solely to deliver our services and maintain platform security.
1 Privacy Policy Overview & Scope
This privacy policy applies to all users of the casinopp platform. When you visit our website, open an account, or use any of our services, certain information naturally comes to us. This policy explains exactly how that information is handled.
Casinopp believes privacy is a fundamental right of every user. That's why we explain our reasons before collecting any data and ensure your consent is obtained. This Privacy Policy is built in accordance with international data protection standards.
Continued use of the platform indicates your acceptance of this Privacy Policy. If you have any objections, Help Center Contact us.
2 What Data We Collect
Casinopp collects two types of data — information you provide directly and information collected automatically.
Information You Provide Directly:
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Name, Date of Birth | During Registration | Identity Verification & Age Confirmation |
| Mobile Number | During Registration | OTP Verification & Communication |
| Email Address | During Registration | Account Verification & Notifications |
| National ID / Passport | During KYC Verification | Identity Verification & Legal Compliance |
| Payment Information | Deposit / Withdrawal Timing | Transaction Processing |
Automatically Collected Data:
- Device type, operating system, and browser information
- IP Address & Approximate Location
- Time spent on the platform and which pages were visited
- Cookies & Session Data
- Gaming History & Betting Patterns
3 How Collected Data Is Used
Casinopp uses your information only for specified purposes. It is never used for anything beyond what is necessary.
- Account Management: To enable registration, login, and account security.
- Transaction Processing: To process deposits and withdrawals quickly and securely.
- Service Improvement: To analyze user experience and improve the platform.
- Customer Support: To resolve your issues as quickly as possible.
- Promotional Communications: To send you offers and updates, with your consent.
- Legal Compliance: To meet regulatory requirements.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
Our Commitment: Your data is never sold to advertisers or third parties — that is an absolute, non-negotiable policy at casinopp.
4 How and When Your Data Is Shared
Casinopp shares your data with third parties only in limited circumstances:
- Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to complete transactions.
- Identity Verification Service: Approved verification partners for the KYC process.
- Technology Partners: Cloud and cybersecurity service providers for platform operations.
- Regulatory & Legal Authorities: When required by a legal order or regulatory authority.
Even in the cases above, we ensure that any third party involved follows the same standard of data protection before any sharing takes place. No third party may use your data for their own purposes.
5 Cookies & Tracking Technologies
Casinopp uses cookies on its website to enhance your experience. Cookies are small data files stored in your browser.
Cookie Types:
- Essential Cookies: Required for login sessions and security — disabling these will prevent the platform from functioning properly.
- Performance Cookies: To understand page loading speed and identify where issues occur.
- Functional Cookies: To remember your language preference and settings.
- Analytics Cookies: To analyze which features are used most.
You can disable cookies at any time through your browser settings. Please note that some features may not function properly if cookies are turned off.
6 How Long Your Data Is Retained
Casinopp does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
- Account Information: For the duration your account is active and for 5 years after closure.
- Transaction Records: Up to 7 years for legal compliance purposes.
- Cookie Data: Upon session end or after a maximum of 1 year.
- Support Chat Logs: 2 years after the issue is resolved.
After the specified retention period, data is securely deleted or anonymized so that no individual can be identified.
7 Your Rights Over Your Data
As a casinopp user, you have several important rights regarding your own data:
Right to Access
You have the right to know what data we hold about you. Submit a request and we'll provide full details within 30 days.
Right to Rectification
Contact support to correct any inaccurate or outdated information. We'll get it updated promptly.
Right to Erasure
After account closure, you may request deletion of all data except what is required to be retained by law.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Data Portability
If you'd like to download your data in a machine-readable format, please contact our support team.
Marketing Opt-Out
You can unsubscribe from promotional emails or SMS at any time.
8 Children's Privacy Protection
Casinopp is strictly for users aged 18 and above. We do not knowingly collect any personal data from minors.
If a parent or guardian suspects their child has registered on our platform, please Help Center or reach us at support@casinopp.bet. We will promptly close the account and permanently delete all associated data.
9 Our Technical Measures for Data Security
Casinopp employs industry-leading technology to keep your data secure:
- 256-Bit SSL Encryption: Every connection to our website is encrypted.
- AES-256 Data Encryption: All stored data is protected with the highest standard of encryption.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall & Intrusion Detection: To prevent unauthorized access.
- Regular Security Audits: Regular security audits conducted by independent third parties.
- Restricted Access: Only authorized personnel have access to specific data.
Data Breach Policy: In the event of a data breach, we will notify the affected users and relevant regulatory authorities within 72 hours.
10 Privacy Policy Update Process
Casinopp may update this Privacy Policy from time to time. Users will be notified of any significant changes via email or an in-platform notification before the changes take effect. Continued use of the platform after an update constitutes acceptance of the revised policy.
11 Contact Us
For any privacy-related questions, requests, or complaints:
- Email: support@casinopp.bet
- Help Center: casinopp.bet/help-center
- Live Chat: Log in to the platform and chat with us directly
We typically respond within 48 hours. Requests for data deletion or correction may take up to 30 days.